Effective Date: 22nd September 2023
1. Right to Cancel
As a customer of Combatics, you have the right to cancel your order and return goods under the UK Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. You can exercise this right within 14 days of receiving your order, without providing any reason.
2. How to Cancel
To exercise your right to cancel, you must notify us of your decision to cancel the order by:
Email: [email protected]
Please include the following details in your cancellation notice:
- Your name
- Order number
- Date of order
- List of items to be returned
3. Returning Goods
Upon cancellation, you must return the goods to us within 14 days of notifying us of your decision to cancel. You are responsible for the cost of returning the items, and we recommend using a tracked and insured shipping method.
Please ensure that returned items are in their original condition, including packaging, tags, and any accompanying documentation.
4. Refunds
Upon receiving the returned goods and verifying their condition, we will process your refund within 14 days. We will refund the cost of the goods as well as the standard delivery charges paid when you placed the order. Please note that we may withhold the refund until we receive the returned items or until you provide proof that you have returned them, whichever occurs first.
5. Exemptions
The right to cancel does not apply to:
- Goods that are made to your specifications or are clearly personalised.
- Sealed goods that are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
- Audio or video recordings or software, if you have unsealed them.
6. Faulty or Damaged Goods
If you receive faulty or damaged goods, please contact our customer support team immediately. We will arrange for the return of the items and provide a refund or replacement as appropriate
7. Contact Us
If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team:
Email: [email protected]
8. Changes to this Policy
We may update this Returns and Refund Policy to comply with changes in regulations or to improve our practices. Any updates will be posted on this page with a revised “Effective Date.” Thank you for shopping with Combatics. We value your satisfaction and strive to provide excellent service.